MSP partners told us the same thing over and over:

“Clients rarely complete gap assessments. They’re too technical, and when our team runs them, it goes straight over the client’s head.”

So we fixed it.

CyberAware now includes an AI assistance tool that rewrites gap assessments to match your client’s industry and technical level—and carries that same clarity through into branded, client-ready PDF reports.

The result? A powerful sales and engagement tool that anyone in the room can understand.

Start each engagement with a relevant baseline in minutes

From the Gap Assessment page, you can now:

1. Choose your framework: Select Essential Eight (E8), NIST, or ISO 27001.
2. Select industry & role: Pick your client’s industry and the role of the person completing the assessment (e.g. owner, CFO, IT manager).
3. Generate a tailored assessment with AI: CyberAware rewrites maturity questions using AI to match that industry and role— turning complex technical language into plain-English questions aligned to your chosen framework.

This means account managers, SDRs, and non-technical stakeholders can all work from the same, understandable baseline, without watering down the substance.

What’s in the new PDF reports

Once the assessment is complete, you can generate branded, client-ready PDF reports that stay in the same accessible language:

• Executive summary, non-technical stakeholders actually understand

• Maturity scoring and heatmaps that show where they stand at a glance

• Clear findings written in business-friendly language

• Prioritised remediation roadmap aligned to E8, NIST, or ISO 27001 (or SMB 1001 where applicable)

• Branding and clean visuals ready for client meetings and board packs

• One-click export to share and sign off faster

These reports don’t just look good—they tell the story in terms your client cares about.

Our gap assessments just got a serious upgrade.

You can now export branded, client-ready PDF reports for both Essential Eight (E8) and SMB 1001—complete with:

• Maturity scoring

• Visual heatmaps

• Clear findings

• A prioritised remediation roadmap

These reports are designed to make cyber conversations easier, faster, and more impactful for both you and your clients.

What’s inside each report

Each PDF is structured so anyone—from a CEO to a sysadmin—can understand what needs to happen next:

Executive summary for non-technical stakeholders: Clear, plain-language overview of cyber risk posture and what it means for the business.

Actionable tasks mapped to E8 and SMB 1001 controls: Every recommendation links back to specific controls, so you can show exactly why each action matters.

Co-branding and clean visuals for client meetings: Your logo, your brand, and professional layouts that look good on screen or printed.

One-click export for faster sharing & sign-off: Generate the report in seconds and send it directly to decision-makers.

How it works

• When a sub-client completes an SMB 1001 or Essential Eight Gap Assessment, the report is sent automatically to partner admins.

• Reports can also be downloaded on demand from the client’s dashboard for ongoing reinforcement as new controls are met and statuses are updated.

This means you can walk into any client meeting with a branded, up-to-date view of their security posture—and a clear plan to move them forward.

We’re excited to introduce a new feature now available to all partners, a white-label “Report Phishing” email address designed to streamline and enhance your phishing simulation campaigns.

We have introduced this feature to highlight positive behaviour in the reporting. We have also integrated positive behaviour into the learner risk score. Future releases will have the ability to send a successful phishing report email.

To set this up, you will need to configure your "Report Phishing" workflow/button to forward the reported email to report@mail.{your_platform_domain}

For example: report@mail.training.cyberxdynamics.com

This makes it easier than ever to reinforce positive reporting behaviours and report on positive behaviour.

Additional information can be found here: https://kb.cyberaware.com/docs/branded-report-phishing-email

Or questions can be sent to support@cyberaware.com

Partners can now create a Template Client a pre-configured setup that includes training schedules, phishing campaigns, phishing settings, and the business toolkit all in one place. This new feature streamlines the onboarding process by eliminating the need to manually configure each new client from scratch.

Once a Template Client is set up, partners will see a new toggle when upgrading any client to Lite or Pro. This allows them to easily copy the training schedule and/or phishing schedule from the template, saving time and ensuring consistency.

You can read more about this feature from our Knowledge Base: https://kb.cyberaware.com/docs/template-client

Cyber Aware is excited to announce the launch of two new branded landing pages, designed to align seamlessly with our partners’ branding and provide a smoother experience for end users.

Risk Landing Page

This page is ideal for direct traffic. Account Managers can now send users directly to /risk, where they will be taken straight to the Maturity Assessment screen, skipping the standard marketing content for a more streamlined experience.

Audit Landing Page

This landing page is tailored for users interested in Maturity Assessments while also introducing the Cyber Aware Business Toolkit. It’s especially useful for partners who wish to offer the Cyber Aware Business product as a paid service, even though it’s provided to partners at no cost.

These additions are part of our ongoing commitment to supporting your brand and helping you deliver value to your clients. For additional information, please read our branding landing page knowledge base article located here: https://kb.cyberaware.com/docs/branded-landing-pages

Partners can now enable branded "You've Been Phished" pages for phishing campaigns. This feature can be activated for individual campaigns, under the Advanced Settings dropdown, or as the default for the subclient via the Phishing > Settings page.

Partners still have the option to use a custom URL or enabling the new branded landing page

Once enabled when a leaner clicks on link within a phishing simulation they will be taken directly to the branded "You've Been Phished" which will contact the phishing email template and some key learning takeaways.

If you have any questions please don't hesitate to reach out to the support team at support@cyberaware.com

We are excited to announce enhancements to our Cyber Security Health Check, offering partners increased customization and comprehensive maturity level support.

This update empowers partners to better assess and enhance their cyber security posture in a manner that aligns with their specific organizational objectives.

Partners can also choose which framework categories to group health check questions by, including NIST, ASD Essential Eight, and SMB 1001, or continue utilizing our default Cyber Aware Framework.

You can learn more about creating question sets and maturity questions here: https://kb.cyberaware.com/docs/editing-health-check

The team has been working diligently to update our Office 365 sync to enable the automatic updating of learner details on the Cyber Aware platform. From now on any learner who is a part of Twy Way sync will stay in sync with their Office 365 user object preventing duplicates from being created and further automating platform management work for our partners.

You can read more about this change from our change log here: https://kb.cyberaware.com/changelog/enhanced-office-365-sync-integration

We are excited to introduce Advanced Filter Settings for phishing campaigns. This new feature enables partners to fine-tune their security measures by filtering click events based on country and IP addresses.

You can now allow clicks only from specific countries and ignore designated IPs or ranges, enhancing the precision of phishing data reporting. To activate this feature, simply toggle it on within your sub-client's Phishing Simulation settings.

For additional details on the feature please refer to our knowledge base article: https://kb.cyberaware.com/docs/phishing-advanced-filter-settings

We’re excited to announce that partners can now generate fully branded PDF reports for their sub-clients! This is the first phase of a comprehensive PDF reports feature that we’ll be rolling out over the next few months.

Key Highlights:

• Partners can generate branded PDF reports showcasing sub-clients' training metrics.

• To generate a report, simply login to a sub-client from your Partner Portal and click the “Generate PDF” button at the top of the client’s Training Report page.

• The PDF will be queued for generation and sent directly to the partner admin’s email.

• Sub-client admins can also log in to their portal to generate and receive their own PDF reports.

Once generated, a branded email with the PDF report attached will be sent to the requestor.

We hope this new feature enhances your reporting capabilities. Stay tuned for more updates as we continue to expand this feature in the coming months.

For more details, please visit our Knowledge Base article on PDF Reports: https://kb.cyberaware.com/docs/pdf-reports