The team has been working diligently to update our Office 365 sync to enable the automatic updating of learner details on the Cyber Aware platform. From now on any learner who is a part of Twy Way sync will stay in sync with their Office 365 user object preventing duplicates from being created and further automating platform management work for our partners.

You can read more about this change from our change log here: https://kb.cyberaware.com/changelog/enhanced-office-365-sync-integration 

We are excited to introduce Advanced Filter Settings for phishing campaigns. This new feature enables partners to fine-tune their security measures by filtering click events based on country and IP addresses.

You can now allow clicks only from specific countries and ignore designated IPs or ranges, enhancing the precision of phishing data reporting. To activate this feature, simply toggle it on within your sub-client's Phishing Simulation settings.

For additional details on the feature please refer to our knowledge base article: https://kb.cyberaware.com/docs/phishing-advanced-filter-settings 

We’re excited to announce that partners can now generate fully branded PDF reports for their sub-clients! This is the first phase of a comprehensive PDF reports feature that we’ll be rolling out over the next few months.

Key Highlights:

• Partners can generate branded PDF reports showcasing sub-clients' training metrics.

• To generate a report, simply login to a sub-client from your Partner Portal and click the “Generate PDF” button at the top of the client’s Training Report page.

• The PDF will be queued for generation and sent directly to the partner admin’s email.

• Sub-client admins can also log in to their portal to generate and receive their own PDF reports.

Once generated, a branded email with the PDF report attached will be sent to the requestor.

We hope this new feature enhances your reporting capabilities. Stay tuned for more updates as we continue to expand this feature in the coming months.

For more details, please visit our Knowledge Base article on PDF Reports: https://kb.cyberaware.com/docs/pdf-reports 

We're excited to announce that Cyber Aware integrates with Zapier, making it easier to automate your workflows and connect our platform with your favourite apps.

With Zapier, you can seamlessly connect the Cyber Aware platform to over 6,000+ web services, including CRMs like HubSpot, project management tools like Trello, and collaboration apps like Slack, without writing a single line of code.

What is Zapier?

Zapier is an online automation tool that connects your favourite apps and services. You can connect two or more apps to automate repetitive tasks without coding or relying on developers to build the integration.

How Can This Benefit You?

By setting up automations (Zaps), you can:

-Create or update leads in your CRM when potential clients complete a lead capture form on our shared video screen/landing page.

-Send notifications to your designated Slack channel whenever a new lead is captured.

-Automate follow-ups by connecting Cyber Aware to your email marketing platform.

-Enhance team collaboration by receiving updates in your project management tools.

How to Get Started:

We have put together a comprehensive guide to help you get started on our knowledge base:

 https://kb.cyberaware.com/docs/zapier-integration 

We are committed to providing you with tools that streamline your processes and enhance your productivity. If you need any assistance with setting up your Zapier integrations or have any questions, don't hesitate to reach out to our support team.

*Please note that to use the integration features, you'll need an active Zapier account and access to the necessary third-party services.

As we continuously improve our services, an upgrade to the underlying workings of the Phishing Simulation has taken place. Part of this upgrade will be to introduce a new sending IP to our systems that will improve deliverability and reduce false positives.

The new IP being added is: 159.112.246.73

The new IP will need to be added to your whitelisting policies as it will become the primary sending IP for all future phishing campaigns as of the 30th of April 2024.

For additional details on whitelisting please see our Knowledge Base: https://kb.cyberaware.com/docs/whitelisting-details 

The Cyber Aware team have refreshed the Knowledge Base, making it easier to find all your support articles. This facelift also comes with a rebuild of our old API References and introduces the ability to test your endpoints from the browser:

To understand how this can help your business a collection of recipes showcasing the possible API use cases is available:

The new knowledge base & APIs can be accessed from the previous URL: kb.cyberaware.com and linked from with your Cyber Aware platform. 

Partners can now take full advantage of enrolling learners in Dark Web Monitoring. At present new learners added to the platform will automatically have their email scanned for data breaches. In this feature update, those learners will now be monitored monthly on top of the initial scan to see if their information has been made publicly available in any new known data breaches.

If the scan detects learners in a data breach both the learner and the client admins will receive a notification to advise who's data was leaked and in what breach.

Partners can enable Dark Web monitoring for clients by setting the Hacked Credential email template active toggle to "Yes" for the client:

Once enabled any learner added to the client will be automatically enrolled into the Dark Web Monitoring program. Partners can just as easily disable the feature by disabling the Hacked Credential template.

If you are interested in enabling the feature for multiple or all clients please reach out to support@cyberaware.com and a team member will assist in enabling the feature for your clients.

This month we are happy to announce the release of three new courses. The first new courses will focus on Call Centre Scams while the other two reaffirm new stories about Spear Phishing and Ransomware breaches.

Call Me - Call Center Scams

This course analyses the recent Flagstar Bank data breach, emphasising the dangers of call centre scams and the importance of verifying contact information.

The Playbook - Spear Phishing

The Horizon blockchain bridge hack inspires this course and focuses on understanding private key compromises and spear phishing techniques.

Cliffhanger - Ransomware

The Bridgestone ransomware incident inspires this lesson and focuses on email security and ransomware prevention.

Partners can now send a fully branded Welcome Pack to all admins of a subclient.

You can send a Welcome pack from your Partner Portal -> Click the three dots next to a Lite or Pro client -> Send Welcome Pack:

The Welcome Pack contains details on how to utilise and add learners to their platform:

Each Welcome Pack will also contain support information such as a link to our unbranded knowledge base and the partner's contact information.

Partners leveraging the Self Service feature can now incorporate automated follow-up emails to guide clients using the Business/Free segment of the platform towards becoming a paid client. This functionality ensures that new signups receive Welcome Email's along with instructions on how to fully utilise the Business Toolkit and over time push them towards a paid subscription for training.

This feature will be disabled as default, to activate this feature please reach out to support and request the activation of the Business in a Box - EDM Series.

If you missed the previously Self Service feature that this relates too or want to learn more about how this can help your business then click the link below.

 https://kb.cyberaware.com/CA/landing-page-self-service